Refund And Return Policy

At Anndata, we strive for a positive experience for both farmers (sellers) and consumers (buyers). This policy outlines the general approach to returns and refunds, but please remember:

• Individual Seller Policies: Each seller sets their own return and refund window, typically ranging from 1-3 days after receiving the order. Details are available on seller profiles or by contacting them directly.
• Product Eligibility: Generally, perishable items like fruits, vegetables, and dairy are not eligible for return unless damaged upon arrival. Exceptions may apply based on seller policies.
• Damaged or Incorrect Items: If your order arrives damaged or contains incorrect items, please contact the seller within 24 hours of delivery. Provide photos as evidence if possible. Sellers will offer replacements, refunds, or store credit at their discretion.
• Dispute Resolution: If you cannot reach a fair resolution with the seller, Anndata can mediate the situation. Please contact us with details of the issue, and we will work towards a solution.

Additional Notes:

• Shipping costs for returned items are typically borne by the buyer, but exceptions may exist based on seller policies or the nature of the issue (e.g., damaged goods).
• We recommend reviewing seller return policies before placing your order.

For specific details and enquiries, visit seller profiles, contact sellers directly, or reach out to Anndata support.